Complaints and Returns

1. Refund

a) Return of standard products:
- The time for accepting returns is 14 days. We count this time from the moment of issuing the invoice.

- The value of the article or articles must exceed PLN 20 net.

- The returned goods with the original packaging must be intact. If the packaging is damaged, the value of the refund will be reduced by the value of the damage.

- You send back the goods at your own expense.

We do not accept back:

      • articles sent after 14 days

      • items marked with one catalog number with a value lower than PLN 20 net

      • articles damaged or showing signs of assembly

      • articles covered by promotional campaigns

b) Products imported on special order are returned within 7 days.
- The minimum unit price of a product marked with one catalog number is PLN 800 net

- The cost of return is equal to 30% of the price of the main part

We do not accept back:

      • articles sent after 7 days

      • articles damaged or showing signs of assembly

2. Return of complaint products
- The condition for accepting the return of complaints is sending an e-mail to the following address: agrojd@agrozakupy.pl. The goods will be picked up by the courier company within 3 working days.

- If the complaint is not considered within 14 days from the moment the complaint was accepted, you will be informed by e-mail.

- The maximum time for considering a complaint is 3 months, after this date, a corrective invoice is automatically issued.

3. Return of incorrectly delivered products
- The condition for accepting the return of incorrectly delivered articles is sending an e-mail to the address agrojd@agrozakupy.pl. the courier company will collect the package within 3 working days. The cost of receipt of incorrectly delivered goods is borne by AGROJD SP. Z O.O.

- Such incorrectly delivered goods are considered to be goods other than assumed.

- The maximum time for accepting returns is 7 days.

- The returned goods and their packaging must be intact. If the packaging is damaged, the value of the refund will be reduced by the value of the damage. In the event that the goods are damaged or show signs of assembly, they will be sent back at your expense.